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Posted by Wing King on 04/03/2010
When you walk you will most likely be ignored by the staff. Food is good, the service is not! The wait for a table is long. Its not like it use to be.
Posted by Jim on 11/29/2009
I agree that the Brass Ring Pub is an great place to go for burgers, wings, and frosted mugs of beer. The one in North Palm Beach is a “hole-in-the-wall” type of bar (there is another Brass Ring in Royal Palm Beach), with some of that tavern/saloon feel to it (very dark inside even in the middle of the day). I have been going to “The Ring” for years and have developed a level of expectation regarding the place. You understand that you are going there for the food/beer and not the service (which on the best of days is considered friendly). But last night I was terribly disappointed at how poor my service was. It started off well enough with a cold pitcher of beer and frosted mugs all around for my friends and I. But the service deteriorated quickly, which had all of us wondering if we had offended our server in some way. It was as if we had become a nuisance to her. Again, I’ve been going to this place for years and have seen the same wait staff time and time again. I understand some have good days and some have bad ones. But I think the attitudes of the staff there have become so “non-customer friendly” as to almost make me not want to return. While last night’s incident was worse than any other time I’d been to The Ring, it is indicative of where management’s focus is (beer and food). I will say that for such a small place, there are only maybe two or three servers handling all the tables. Perhaps the reason the service has always been semi-curt is that they are overloaded/overworked. If Brass Ring Pub management doesn’t mind customer service outside their food offering, they may find all those good burgers and frosty beers sitting there with no one to consume them.
Posted by V Collins on 09/13/2009
Food was "ok" service was worse. On a football sunday you'd think it would be worth the dive bar it is but it wasn't. Food was not that good and we could not find our waitress after ordering for beer much less utinsels or anything else until we were ready to check out. Flat out not a place a I would go for football or food. They must have had better days but it's a cheap meal so you get what you pay for. Not going back.
Posted by Anonymous on 08/04/2008
When the core serving team and cooks are there it is always great service, but sometimes you find your family waiting a long time for food. Those are the days you know the regular cooks have the day off.