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North Palm Beach >
Posted by Anonymous on 08/11/2014
What a poor experience myself and my co-workers just had at Burrito Bros and BBQ. We ordered lunch for 5 people and below is what was wrong and the response we got when we called and asked for a manager. 1. What I ordered: A BBQ pulled beef sandwich and fried What we got: literally pulled beef with NOT A SINGLE DROP of BBQ sauce and half cooked french fries. 2. What we ordered: BBQ Bacon Meatloaf sandwich What we got: a meatloaf with no BBQ sauce and no bacon. 3. What we ordered: Chicken tortilla soup with 1 taco What we got: chicken tortilla soup (the only thing in the entire order that was correct) and a chicken inside a hard taco shell, literally no lettuce, cheese, sour cream tomato NOTHING. Literally chicken inside a shell. 4. What we ordered: Nachos What we got: Nachos missing half of the ingredients listed on the menu. 5. What we ordered: San Diego Style fish tacos What we got: fish tacos with a side of dry coleslaw.... So after all this my boss decided to call and complain after half of the office received a wrong lunch order. The beginning of the call we were told that it was basically impossible for an order to be wrong and that she has "rockstars" on the phone that haven't gotten a complaint in 6 months. And then followed up with "people call here all the time to try and get free food" Um, no ma'am people are calling all the time because your messing up orders . My husband, who also came in with me to pick up the order and heard the aftermath of the phone call was disgusted. He has been a food and beverage manager for over 10 years and has never heard or seen an organization blatantly disregard the customer and not show one ounce of care when are order is so horribly wrong.
Posted by Elaine Palmeter on 04/10/2014
I arrived at 8:40p with my son. We wanted to eat inside. We waited 5 min to be seated. A waitress came over. My son asked if we had time to eat inside. She was very rude. She said thats what im asking! We should have left then. We were seated and we were looking at menu. My son was deciding and she rudely said Whats that when he was still looking at menu. I didn't see a nametag & she didn't bother to tell us. Guess she just wanted to get off work!
Posted by Joe a. on 01/30/2014
Just stopped by for a BBQ brisket sandwich. Wow excellent value and the sweet potato fries were the best I've had anywhere. I knew their burrito bowls were terrific but sooo glad I tried the BBQ!
Posted by anonymous on 01/01/2014
i just got home with my take out order. They offered to give me some money back because my side order of beans was only a couple of spoonfuls - they had run out. They got the order wrong - all i got was sides and they couldn't even get that right. I ended up with a partial order from the person behind me - sorry dude. Overall = not worth the effort of leaving the house