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Diners & Coffee Shops >
Posted by Totally Not Satisfied Customer on 06/26/2007
On Sunday, June 24 we stopped here for a late lunch. Our experience was less than desired. There is a $3 plate sharing charge, with many lunch items averaging $8.95. I ordered a Garden Salad and added cheese; I was charged for a Chef Salad ($1.45 difference) and did not receive the rest of the items. One wrap ordered was not prepared correctly. When the automatic 18% gratuity was questioned, we were told over 75% of the restaurants do this (first one I came across) for all customers—one check, 2 adults and 2 children. The service was not even provided with a smile. After paying the check, we were still badgered about the disagreement on having to pay the 18% gratuity and the server shook her finger at me when I reminded her that gratuity is appreciation for service and not something that has to be paid. We will never patronage this restaurant again due to the mediocre food and the rude, definitely not 18% worthy service.