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Posted by Lidia on 05/21/2014
It was a disappointing experience. I have been treated with no regards. The problem started when the Cashier or the owner didn't understand my order . It was simple but the language barrier made it impossible . I was surprised to get a side of fried rice very dry from the previous day , since they had just opened. I was given a side of that and sm veggies in white garlic sauce w 3 shrimps on top.my order was the vegetable shrimp fried rice. When I saw it and asked why I got something else , I was told that they don't understand my order And that's what I got. That is unacceptable , the cashier and the manager or owner I believe it was , did not excuse or offered to redo my order . .... Instead to make things worst started saying that I just don't like Chinese food and that's my problem . After I told him I do like Chinese food and had been in there before , he turns his back one right across the counter and starts Speaking w the crew in Chinese about me without regards . And going out the door w out a lunch only tried a few bites . Bc the rice was so dry when I explained he said . ( go drink some water!) when I asked for one fresh scoop of rice , he said no , and turned his back. I will not go in there again. So bad to let a customer pay for an order that was filled wrong and have to walk out hungry .
Posted by Anonymous on 05/04/2014
Crab Cheese Rangoon was really good. Curried chicken was decent but had too much onion. General Tso Chicken was very good. We had it delivered and it was really quick. I would recommend it to anyone and the portions were a good size.
Posted by Anonymous on 04/26/2014
We went there once and the food we ordered was mediocre. So, we decided to stop in again for a second try. What a mistake! We ordered the basil chicken which tasted like RUBBER(we took a single bite)! Nicely, we explained that it wasn't our favorite and we would like to exchange the meal for something else. Not only did the cashier refuse to exchange the order, but she also refused to give us a refund claiming that they do not conduct refunds at the restaurant! After arguing and threatening to contact the authorities, she finally gave us a refund and told us never to come back! Needless to say, I'm disappointed with this restaurant! My husband runs 4 restaurants and we value great customer service. This was unacceptable!
Posted by RACQUEL on 08/19/2013
I ordered the general tso's chicken and honey chicken to be delivered. Delivery time was about 30 mins so that was fine. The rice was mediocre but the general tso , which is what I had was disappointing. The chicken was so hard and tough that I could barely chew it and the honey chicken smelt spoiled.I called the store back and the lady who answered was very nice when I told her about the quality of the food. A man however, came on the food and starting shouting at me saying"no refund, no refund! He was shouting saying that he didn't believe me and that their food is good food and when I told him I couldn't chew the chicken, he said "no, no" and hung up on me!
Posted by adena on 07/21/2013
this review has nothing to do with the quality of the food. before i called to place my order i checked out hunan woks website. we made our choices and added up the cost prior. after i placed the order i asked what the total would be and the man gave me a price that was much higher than anticipated so i asked him to give me the prices for each item explaining that they had different prices on their website. the man yelled at me and hung up the phone. i called back somewhat frazzled and he told me those were the prices and if i didn't like them i could call another place. so i did.
Posted by SoulScribe87 on 04/07/2013
This restaurant has become a fave of mine & my family. The food is always delicious... hot... in abundance. Everyone there is pleasant & accommodating.
Posted by Frenchy on 06/13/2012
Def the best reasonably priced chinese food in SFL, always fresh and fast. And always really really good!!