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Posted by Anonymous on 11/12/2014
I went to eat at Hurricane Hole (outside) with my family. We went to celebrate a family member that has passed away and it was their birthday and that was their favorite restaurant. So we went there in honor of them. When we sat down, our waitress never told us her name nor was wearing a name tag. So I don't know her name. She asked what we wanted to drink I ordered a (lemon with water) yes I realize I said lime first. I said that for a reason so she didn't forget the lemon like I've had done at other restaurants.Immediately she corrected me rudely and said "ohhh you mean water with lemon" I brushed it off didn't say nothing. But after she brought our drinks my water didn't have a lemon, even after correcting me. Luckily my husband ordered a jack and coke his came with a lemon on it, so I took it. But when she came back i asked for more lemon she said ohhhh was one not enough. (really) She never bought me one in the first place. Anyways when we ordered the food I ordered a burger I misread what the name of the burger was because I was trying to order and watch my children play on the playground. She again rudely corrected me. At this point I was getting upset. But my husband told me to brush it off and reminded me the reason why we were there in the first place. Then our food came, I ordered our child a hotdog. Because she loves them and eats them without having to be reminded to eat her food. But we didn't get a hotdog we got a burger. So my daughter didn't eat nor did my husband want me to stay anything because he just wanted to leave at this point. So after spending $80 plus dollars on dinner I'm siting here cooking something for my child for dinner because she hates burgers. All around the service was the poorest I've ever had in my life. It was supposed to be a special moment in remembrance of a loved one, but instead it was miserable. And to think I wanted to make this a new family tradition to go on my family members birthday ever year, in there remembrance. Thanks for the poor service.
Posted by ktb on 11/19/2013
great place. eat here when I'm here visiting key west
Posted by Anonymous on 06/22/2013
Me and my brother went there and we waited nobody came and acknowledge us so I would say this is the poorest service ever not recommend. So we went to some other place to eat.