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Posted by Disappointed Patron on 05/12/2014
My niece made reservations for Mother's Day lunch for my visiting sister, herself and me. This hotel is newer and has a beautiful ocean setting. They offered a special Mother's Day brunch. As none of us are big eaters, she confirmed with the restaurant personnel that we could also order from the main menu. We ask for an indoor table as we were dressed nicely, coming in from church. We made 1:30 reservations, arrived on time, and found the dining room only half full. The brunch ran until 3:00. We were seated promptly at the back of the room, even though there were closer tables with better ocean views. Our waitress was very kind and attentive. We ask for a menu. She said she could only offer the buffet. We explained we were told a regular menu would be available when we made the reservations. She left to check with the manager, came back and said the the buffet was all that could be served in the dining room. The manager was standing over by the podium where we entered and never once offered any explanation. He acted very pompous, and could not be bothered. I could understand if the room was busy, but it was not. The waitress once again went over to plead our case. When she came back, this time, we were told we could order from the menu, if we ate outside by the pool. I commented that we would accept poolside, but I would write a review telling of our treatment. She told us to wait, and when she came back, we were told that they would serve is in the dining room. At this point, my niece had checked out the pool area, said it was acceptable, and we had gotten up and started moving there. We went on and enjoyed our lunch trying not to ruin our celebration. The waitress was very apologetic and gracious. However the manager was not The food was very good and we also ordered three of their speciality cocktails. When served, I was told that the cocktail I ordered was not available. The waitress offered me a mimosa on her. I thanked her but told her, that would not be necessary. Our bill for three sandwiches with fries and two cocktails came to $95 with tip. I feel it is a little overpriced, especially with the the rudeness of the restaurant manager.
Posted by Nancy on 03/01/2014
Even when we mentioned to the maître d, the hostess and the front desk how poor the service was it was kind of "oh wow, sorry " we will not eat here again although the food was good when it finally arrived. No thank yous, no nothing, Extremely disappointing
Posted by Dot on 09/15/2013
Tried this new restaurant in the new hotel last night - we are locals to the area. Food was excellent although the menu was not extensive. Had the gnocchi which was one of the best I've had. Desserts were also top notch. Our one complaint is that while we had a reservation and there were only 2 tables occupied when we arrived the hostess attempted to seat us at a back table with a view of the driveway. She reseated us when we declined the table. One of the reasons we tried this restaurant was their touting of the wonderful ocean views. Can't understand why she attempted to seat us where she did - there were never more than 3 or 4 tables occupied the whole time we were there. Other than that I would recommend visiting McCoys.