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Posted by John bailey on 02/26/2014
Ordered 2 bagels to go with hummus. They forgot the hummus. Went back a few days later (my office is far from location) for lunch. When ordering, I mentioned that bagel incident. Cashier got manager who asked me for a receipt. I said I didn't have one since it was several days ago. He said he couldn't do anything. They lost a customer over their cost of about $1. There was lots of solutions: I'm sorry and we're glad you came back: how can I make it up to you? Can I comp you a drink today? Would you like to take some bagels with you today? Any of those would have helped even just I'm sorry might of covered it. It was an easy pitch and he missed.
Posted by Anonymous on 01/25/2011
Great lunch spot and good alternative to panera. Soups are great!