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Posted by steve on 11/22/2011
We went last night, about 45min before closing (not that it should matter). Couple burgers and a chicken rice bowl. The burgers were fine. The rice bowl had charred,dried out chicken. My kids couldn't even chew it. I tried talking to the "manager" and he basically told me that they were near closing and didn't make any fresh chicken and it "tends to dry out a bit"...this was beyond dry. I tried a piece myself and it was like leather. Aside from being dry, it was burned originally, and black around all sides. Let me also note that I frequent other Offerdahl's often, and have always had relatively decent food. If ever there were an issue at other locations, the staff are always willing to fix it. Not here! Amazingly, he just said, sorry it's the best we can do. Didn't offer to remake it or replace it with something else, just basically told me it is what it is. Someone like that should not be in management. I'm surprised at such an apathetic response. Safe to say this location has lost our business.
Posted by Ayssa Sanchez on 02/21/2011
Overall very good food but the staff is the friendliest!