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Posted by Bev on 02/28/2012
First time and the hamburger night special was great. Meat is excellent and nice large size hamburger. Fries are the real thing, but were a little cold when we got them. The seating outside on the deck is very nice. Will be going again probably on a weekly basis.
Posted by Shasson on 12/28/2011
We have been going to Racks since it first opened since we live around the corner. We stopped going a while back because the food became so overpriced the service was lacking and we were constantly disappointed. I happened to go for lunch with a girlfriend of mine last week and we brought our babies. The restaurant was certainly not full by any means and when we arrived it took over 20 minutes to get high chairs. We didn't have a server and the excuse was they were short staffed and busy--there were only 6 tables maximum occupied in the entire restaurant. It took another 20 minutes to get our drinks and at least 45 minutes to get our food--a salmon salad and a grilled artichoke--absolutely ridiculous. Not to mention I ordered a side of pasta for my 16 month old and they charged me 8 dollars for a tiny cup of pasta. When I spoke with the manager to inform her of our disappointing experience she was incredibly rude and said that they were busy and in a nonchalant way told us ...too bad. I asked for the card of the management group and called and spoke to them--I didn't get any further. Our lunch was over $50.00 for us (which is completely absurd). When speaking with the corporate office she defended the staff and told me I was exaggerating. What happened to the days of customer service? I would definitely NOT recommend eating at Racks Italian Kitchen.
Posted by Anonymous on 05/06/2011
Invited 6 people for dinner, the food was good, we ordered mussels which were very good and other appetizers which were good, and the entree which was also good, but the service was lousy, the waitress kept asking us to repeat the orders. We had to repeatedly ask for bread and water. All in all the service is lousy!
Posted by YUMMYYYYY on 02/28/2011
A little pricey but very good! I dont understand how people are saying its not good. I live in the neighborhood and go very often! Best chicken wings! Best Pizza! Best Burgers! You have to go!!
Posted by Fujarczyk on 12/24/2010
I have never had a disappointing meal and have tried many entrees. I love hamburger night with the onion rings.They always give you hot milk with your coffee. Great place. Love to sit out side and look around nice view of the inter-coastal
Posted by Beth on 03/12/2010
Overpriced. Waiter tolerated us, didn't listen properly to our orders. Chicken wings to start were good. Four out of 7 ordered Skirt Steak - don't do it! Incredibly tough and chewy. Our guests didn't want to complain, I did and one was comp'ed ($25). Everything comes covered in parmesan. A 20% tip was added !! Don't know how they have the nerve. Won't go there again.
Posted by donis on 03/07/2010
Other reviewers said the service is bad. Not so. They said the music is loud. Not so. The owner is hostile and yells at the staff.Not so. The servers are not familiar with the food. Not so. Overpriced. Not so. The food is the best Italian food. Not so either. I had to open the top of the salt shaker and pour salt onto the pasta to get some taste out of it. Same with the parmesan cheese. Meatballs had no taste and even salt did not do it. Pizzas are the best. Not so. My humble opinion. looks like they corrected many deficiencies since many complained. But not the food quality. There are tons of standard italian restaurants around. the question is ,,,,,,,,,,,,,,,,why this one!!