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Miami and Miami Beach >
American (New) >
Posted by Ana on 08/24/2014
We had a reservation for 2:00, while waiting only offered a bottle of hot water and no explanations for not getting our table. We walked out at 3:30. No customer service skills at all.
Posted by Mags on 07/03/2014
I don't mind paying for expensive food that it's good ! Service was poor. Very disappointed.
Posted by TJAM on 05/11/2014
You must go there. You must. Everything from the service to atmosphere was superb. The food was exceptional! The truffle pizza, the seabass, the cheesecake. Oh my. Will not disappoint! You must go there.
Posted by Kiki S on 04/21/2014
The poorest service I have ever encountered in Miami. The staff is on their "new kid in town" high, and hence have absolutely no customer service skills whatsoever. We made reservations here well in advance to celebrate my birthday and we were informed hours before we were due in that it was cancelled. Not only did they cancel our reservation, they did so in the rudest, most unapologetic manner possible. I will never dine here!
Posted by jose figueroa on 04/06/2014
I made a reservation 2 months in advance. Was called twice the day of the reservation to confirm the hour and confirmed my reservation . Was at the restaurant today 10 minutes before the hour of the reservation and was informed by the hostess in an arrogant manner that we would have to wait at least 45 minutes to be seated. Not even offered a place to wait. Had to leave and was not seated. Definetly not worth the experience. Even had to wait over 20 minutes for valet to bring my car back.
Posted by AshevilleMike on 04/05/2014
Pulled up in our boat with wife and kids. We were received with a big smile and the place was packed with a typical trendy crowd. From the beginning the server seemed bothered to be at our table, maybe our boat wasn't big enough. The food came out scattered as if we had ordered one plate at a time. The worst was that the kids food came out last and very late. The upside was that the food was very good and so was the presentation. The back waiters had great personalities and were very polite. Too bad our server was inattentive, this would have been my favorite place in Miami.
Posted by Manuel Mendez on 02/23/2014
I totally love the whole experience here it was wonderful . . I recommended to everyone =)