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Posted by Steve on 06/12/2013
Don't get the specials for pizza! I have been buying a pizza a week for nearly every week since their grand opening. Serafino's advertizes a special for a 9.99 large pizza on Mondays and Tuesdays. I have taken advantage of this special for nearly 2 months for our family to have a treat at a reasonable price. Yesterday, when I ordered my pizza, I was charged 19.08 instead of the $11.99 that I was used to getting. I asked him why the special was not being honored, and showed him the flyer that was located on the counter directly in front of us. The "manager" stated that the special was for a cheese pizza, and if you deviate from that in any way, you will be charged the full price. To sum up...love the pizza, but the service is less than poor. You will find the staff is on the cell phone for much of the time, and make no effort to please the customers. Unfortunately, I will never return. I have watched 4 restaurants open and fail at this same location. I really thought Serafino's had a chance. But with the arrogance of the management, I am looking forward to the next restaurant arriving.
Posted by Charley on 03/23/2009
Great time, good food, good service and this quaint waterside restaurant makes you feel like you are in Venice