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Posted by Loves Shanes on 06/16/2013
Have eaten at Shane's many times, food and service are usually above par--today, not so much. It took them a very long time to bring out our orders--the manager's excuse was "It's Father's Day..." Duh!! It's called "Proper prior planning", sir...adjust your staffing accordingly. Father's Day has been on the calendar all year, and a lot of men like ribs #sweepinggeneralization --guess what that means for your restaurant? You're going to be busy! There was one waitress on duty today. Then, he went to the kitchen and came back and told us it was because of what we ordered--apparently the burgers take the longest to cook...Too many excuses... When we did get the food, the macaroni and cheese was like soup, not the typical Shane's fare...AT ALL. The food was all different temperatures--the toast was cold, the ribs were warm, the chicken tenders and fries were fresh out of the grease hot....And the poor overworked waitress got the burger order wrong anyway! When the issues were brought to the manager's attention, he was a little defensive, perhaps he felt overworked too since he was delivering orders, taking orders, taking out the trash--heck, he probably was in the back cooking too...Hopefully this was an anomaly, but WE won't be going back to find out....In their defense, they did refund the price of the burger. But I'm not rolling the dice again...All it takes is once...
Posted by Annonymous on 10/23/2012
The workers up front are great and are always welcoming! Tonight two of the girls were very kind and were helpful with the menu! Definitely a great place to go with family!
Posted by Phil Rosenberg on 01/12/2010
This is the best BBQ in South Florida without a doubt. I eat there 3 times a week and I can't stop going. Sometimes Friday nights can be so overwhelmingly crowded that we go during the week. The pulled pork is the best I have ever had and I grew up in Dallas. The prices are unbelievable also. The girls who take your order are always helpful and courteous. I cant wait to go back.
Posted by Morris L. Silver on 11/08/2009
Came to Shanes with big expectations after perusing ads, etc. Both my wife and I, who are Barbecue lovers came away deeply disappointed, in fact quite turnedoff. Service was near non-existent. Had to wait at counter until somebody showed up to take our orders. Accidentally spilled drink, nobody showed up to clean up the mess until another customer came over and helped. Waited about a half hour before our food was brought to the table and then it was not as ordered. example was that I had ordered onions for my burger, there were nne at all. Finally caught a waitress who promised to bring onions momentarily. 10 minutes later she delivered ends of onions that were hard to chew and were quie strong. My burger tasted worse than cardboard. A savong grace was the barbecue which I used to mask the tasteless burger. My wife's brisket was pretty tasty but considerably dried-out. Spending $21.00 for a lusy burger, fries, 2 beverages and a rather good brisket sandwich occurred to us as an insult.