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North Palm Beach >
American (New) >
Posted by S Wright on 01/04/2015
I ordered from the "special" board posted on the wall - Butterflied Hog Snapper with Jasmine Rice, Asparagus and a Beurre Blanc pineapple sauce (Hog Snapper when prepared correctly is a true delicacy, THE BOMB!!). Upon my first bite, I had what was approximately 8-10 fish scales, I chalked it up to a missed detail on the prep person's fish cleaning abilities and discreetly discarded with a cocktail napkin and continued on...BIG mistake as the second bite was even worse, literally so many I could not continue chewing and had to quickly excuse myself to the ladies room. My son who was sitting next to me saw my reaction and bravely took a bite and he too ended up with a mouthful of fish scales. Now I am no fish "novice" so to speak, I have eaten both salt and freshwater fish all my life, have fished since the age of 5, and have cleaned many fished personally myself so I KNOW what scales are. Upon returning from the restroom, someone from my party had obviously brought the issue to attention as I found the manager there holding/taking my plate away. As I approached, she already had the look of her displeasure and disbelief with me clearly worn upon her face and said snidely "Is there a problem?" The moment I began to explain, she interrupted me to explain "well there is "skin" on the fish". I politely told her I knew that, and it definitely wasn't "skin". My son (who works in the restaurant business himself) spoke up and interjected with the fact he tried it as well and it was most definitely scales and I was met with such indigence from the manager I was quite taken aback. Her next comment was "well I just ate a piece of it myself earlier and mine was fine"... I truly could not believe her attitude. I reached over to the plate that she was holding, picked off a visible scale and said "this is not skin, this is most definitely a scale". Her demeanor at that point got even worse if possible and she started to walk away with my plate, not before pausing and throwing a flippant "so do you want anything else"? Of course at that point, I said no thank you and politely declined. I don't remember ever being made to feel so personally responsible for an inedible or unsatisfactory meal before in all my years of dining. I can say that I don't remember ever having to return or ask for a re-do of a meal but possibly 3 times in my life, and this time was one that was completely met with no regards to me as a paying customer. We will NEVER ever return.
Posted by Lyn on 03/30/2014
I was in a party of 10 last night and had the most disappointing dining experience! The server was rude and obnoxious and we asked that she be replaced as she was raising her voice each time we asked her a question and no respect for the people she was waiting on. Her skills we're non-existent. We were told that the kitchen had run out of mashed potato, but could offer a baked potato for $3.99 as a replacement, with our $24.99 fillet mignon! The order took well over an hour to reach out table. This was not our first visit to this restaurant, but will most certainly be our last. The complacency and disregard of the manager on duty was unbelievable.
Posted by Joanne M on 01/29/2012
My neighbor and I had dinner here last night - EXCELLENT!!! Strip steak was cooked to perfection. Nick's service was friendly and attentive. We were so happy to have found this gem!! We WILL be back soon.
Posted by el on 08/15/2011
Sweet server, great food for the price (did the early bird special). Highly recommend.
Posted by Ted Benson on 10/25/2009
Excellent value, great food & presentation in a warm atmosphere by friendly owners that know how to treat their customers & always give you more than your moneys worth!
Posted by M7 on 07/31/2009
Cant go wrong good for anytime. Cool bar with aquariums nice and friendly service fresh food and great daily specials. Sometimes you might want to reserve a table just in case. Any day during the month of your birthday buy one entree get one free. Happy hour mon thru fri buy a meal get free drinks 5 to 7. Sweet deal.