Trio On The Bay

This place is disappointing! The view is beautiful, the place looks very nice, but the service and food were not worthy of the prices they are charging. We were a party of 11 people. When we were seated there was nothing on the table, no menus, no silverware, or napkins. The waiter comes over & takes a few drink orders, then leaves realizing that we had no menus. Then they bring us bread & butter...still no silverware, napkins, or anything! Then they bring us about 3 menus! WTF so we had to share the menus! Finally they bring silverware after about 30 min after the bread and butter are sitting on the table! About 30 minutes after we already place our food orders the waiter tells us that they "just" ran out of snapper, which 3 of us ordered. So we changed our orders. They finally, after an hour or longer, bring the food out (most of it overcooked by the way)...they didn't bring it all out at once...those of us that ordered the snapper and one other that ordered something else, had no food for about 10 min. Then they bring out the rest of the food, but bring out the wrong dish to one of us! Then the waiter takes it back to the kitchen telling us that someone "stole" the order! When he comes back with the order its what she ordered on spaghetti, when it states in the menu that it comes w/ rice...the waiter says "would you like rice with it instead" ...um yes, I mean that is what it says it comes with on the menu! At this point we are all annoyed...I mean between the poor service hard overcooked food...its ridiculous! So we ask for the manager. It takes about an hour for the manager to finally get to our table, because he's putting out another fire from what the waiter tells us. The manager finally arrives at our table, and gives us this story about how he just got off a plane from Vegas and he's trying to fix all of the problems in the restaurant, then tells us he'll be right back...Ok. The waiter comes back and starts putting "dirty" mind you, champagne flutes around our table...we decline the champagne...partly due to the dirty flutes. So then the waiter comes back again and wants each persons name and email address to "send" us all gift cards to come back!! Really!! We declined, why would we even want to return? They offered no immediate resolution to the subpar service and food. The most frustrating dining experience I've ever had!

They charge $2 for the ice, this is the only place in miami that they charge for ice, I ordered two scotch on the rocks and the bill was 18% tip, $2 for ice and the total was $20 each unbelievable...

Trio is an amazing new restaurant! We had a fabulous meal, the service was 5 Star and the view, well what can say, BREATHTAKING!! I will definitely be back! Can't wait to try Happy Hour!